Global communication-Importance of Nonverbal communication Skill

Published by Hiromi Nishiwaki on

Today I would like to share about my experience at Nozawa Onsen hot spring and tell the importance of nonverbal communication, which I believe is one of the most important skill for global communication.

Last week, I went to Nozawa Onsen hot-spring with my family, one of the most famous hot-spring in Nagano. In wintertime, we can use shuttle bus from Iiyama station (nearest station) to Nozawa, and it takes only 30 min from the station. Water in Nozawa is soft and mild, so, I would like to recommend to visit Nozawa.

Nozawa Onsen Yugama (湯釜)

When I entered one coffee shop there, I found several tables, however most of them were occupied. However, luckily, I found one table which still had a room to be seated, and I asked the girl to give us seats, because she occupied most of the room by using her PC and other accessories.

I asked her "May I sit down?" and she answered by saying "Daijobu" in a very fluent way, looking at PC and without looking at my face.

Perhaps, she might have seriously tried to concentrated on her job, however, I field bad the way she answered to me, for the following 2 reasons.

she should have at least to look at my face, when being talked by somebody.

She should say "Daijobu-DESU", not "Daijobu-YO", if you speak fluent Japanese. Should should know the difference between "Desu" and "Yo" and for the people who you firstly met, or elder people, we don't say "YO", we say "Desu"

What she did is not wrong at all, however, it suggests how to improve the quality of global communication. If she smiled at me when she talked? Is it nice not to look at other people's face when somebody talks to you?

It is said that 93% of human communication is made via non-verbal communication, such as facial expression and gesture, only 7% is made via language. This is known as Melavian's law and tells us how important non-verbal communication is.

In general, Japanese are not good facial expressions such as eye contact. I also was scared when young to make eye contact with foreigner people. But this doesn't mean foreigner also do the same to us, instead, I learned from foreigner this charming communication skill. Seriously, I learned how to WINK from Italian people and I really thank to them!

Another thing I would like to point is "Daijobu-YO". Yes, I admit I would be too severe for this lady, however, you have to learn. We have clear difference from "Da" and "YO" and sometimes, people feel bad, in a subconscious level, when these difference is not respected, especially, when non-verbal communications is not accompanied.

You have to Respect the language of one country, when you live or visit that country. We'd like to learn and practise the difference of "Da" and "Yo", if you live in our country.

In addition we should care about the importance of non-verbal communication such as facial expressions and body language, as it enhance the quality of communication and avoid useless misunderstanding.

I had been in her position many times and even if I speak good English, I made my foreign colleagues feel bad many times, because of wrong selection of words. And this is why, I'd like to stress the important of non-verbal communication.

To be a global citizen, we'd like to improve this basic human being, and we'd like to improve the quality of communication and quality of life and Human.

Thank you for your reading!


Hiromi Nishiwaki

Office Flora "JAPANOPHILE " Promotion was founded as a Japanese culture Research firm in 2017. We provide exciting information on Japanese Art and Culture and offer intellectual excitements though the prism of Hiromi Nishiwaki. We provide deep insights about Japanese traditional culture and Art from a Western perspective while keeping the core concepts from the Japanese Spiritual and traditional values intact. Our mission is to contribute to world happiness and prosperity.

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